Terms and Conditions – Hello Raahi

Use Of The Website As a condition to using this Website, you endorse that:

1. You are at least 18 years of age and possess the legal authority to enter into a binding legal obligation.
2. You will use this Website adhering to this Agreement.
3. You will only use this Website to make legitimate reservations only for you or for another person who is at least 18 years of age and for whom you are legally authorized to act.
4. All information provided by you on this Website is true, accurate, current, and complete.
5. You will be solely responsible for any use or misuse of your account with this Website by you or any other person.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, violation of this Agreement.

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Rules And Restrictions

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us and our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

1. Use this Website or its contents for any commercial purpose;
2. Make any false or fraudulent reservation or any reservation in anticipation of demand;
3. Access, monitor or copy any content or information of this Website using any robot, spider, scraper, or other automated means or manual process for any purpose without our express written permission;
4. Violate the restrictions on this Website or bypass other measures taken to prevent or limit access to this Website;
5. Deep-link to any portion of this Website (including, but not limited to the purchase of any travel services) for any purpose without our express written permission.

You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

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Suppliers, Rules, And Restrictions

You acknowledge that Hello Raahi pre-negotiates rates with suppliers to facilitate the purchase of products and services on your behalf. The rate displayed on the Website is a combination of the pre-negotiated rates for the products and services that you purchase, and a fee retained by Hello Raahi to compensate us for our services. Separate terms and conditions will apply to your reservation and purchase of travel-related services that you select. Please read these terms and conditions carefully.

1. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.
2. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver before participating in the service and/or activity they offer.
3. You understand that any violation of any such supplier's rules and restrictions may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

You agree to inform Hello Raahi of any circumstance or condition as a result of which you or another person on whose behalf you are making a reservation may require special services prior to your purchase. Any complaints regarding a supplier should be brought to the attention of the supplier immediately during the time of the service and the same should be communicated to us in writing within thirty days thereafter, failing which, Hello Raahi will not entertain any such complaints.

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Payment Policy

We accept online payments in Indian Rupees (Rs) on this Website. You validate that you are the cardholder for all online payments made using credit/debit cards and that your identification (“Cardholder ID”) exactly matches that of the credit/debit card used to make your purchase. You further agree to promptly provide proof of such matching Cardholder ID upon request at any time within six months of your purchase. You understand that any violation of this policy may result in the cancellation of your reservation(s), in your being denied access to the applicable travel products or services, your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

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Change And Cancellation Policy

All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the service help desk provided at the end of these terms or by email to [email protected] and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open ("working days") from 9:00 am to 8:00 pm India local time on each day from Monday to Saturday, except on public holidays and holidays declared for private sector establishments in India. You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties that may apply. Additionally, you agree that:

1. If a change or cancellation policy is not provided relevant to your request in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
2. Cancellation policy, relevant to your request in the terms and conditions, is imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated. Your purchase is non-refundable in the event of a cancellation.
3. If the change or cancellation policies, relevant to your request in the terms and conditions, are imposed at the time of your purchase do not specify the price of partly utilized services. They will be calculated based on the price of the utilized services one at the time of your request and not correlatively.

Requests for granting changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments, that are to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 3 to 6 months thereafter to display the credited amount.

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Delivery Policy

All goods and services purchased on this website and their transaction receipts will be delivered in the form of a printable electronic ticket ("ticket") after the successful completion of your purchase. A notification of your ticket and any changes made to it may also be delivered to your mobile number, subject to service availability.

Your ticket will be available to download for a limited period of time from the page on this website that confirms the successful completion of your purchase. If you choose not to download your ticket from the page on this website, you must check that you have received an e-ticket for your purchase by e-mail. If not, notify us without delay within one hour after your successful completion of the purchase.

We shall not be liable if you do not receive your ticket because the e-mail address you provided at the time of purchase was unable to receive the e-mail containing your ticket after your successful completion of the purchase within 24 hours thereafter for any reason whatsoever.

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Privacy Policy

We understand that making purchases online involves a great deal of trust on your part. We take this trust earnestly and make it our foremost priority to ensure and keep the personal information that you provided to us secure and confidential. Please read our privacy policy to learn about our privacy proceedings.

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Reviews, Comments, And Other Actions

We always appreciate hearing from you. Please be aware that by submitting content to this Website via e-mail, postings on this Website, or otherwise, including any hotel reviews, questions, comments, suggestions, ideas, or the like contained in any submissions, you grant Hello Raahi and its affiliates a non-exclusive, royalty-free, sustained, transferable, irrevocable and fully sublet right to:

1. Use, procreate, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised.
2. Use the name that you submit in connection with such Submission. You acknowledge that Saar Mentor may choose to provide criteria of your comments or reviews (for example, listing your name and hometown on a hotel review you stayed in) at our discretion, and that such submissions may be shared with our supplier partners.
3. You further grant Hello Raahi the right to pursue law at any person or entity that violates your or Hello Raahi’s rights in the Submissions by breaching this Agreement. You accept and agree that Submissions are non-confidential and non-proprietary.

We take no responsibility and hold no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute disposition to acknowledge which comments are published on the Helloraahi.com website.

If you do not agree to these terms and conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website:

1. Any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law.
2. Any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services)
3. Any material or content that infringes, misappropriates or violates any copyright, trademark, patent right, or another proprietary right of any third party.

You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Hello Raahi may exercise its rights (e.g. use, publish, edit, delete) to any content you submit without notice to you.

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Airline Flight Tickets Booking

You agree to the standard air travel rules for all full-service airline flights and to the conditions of carriage for all your flights, which are available upon your request. You acknowledge that your flight ticket does not include amenities, baggage allowances, baggage fees, beverages, meals, or fees that must be paid directly at an airport unless directly stated otherwise.

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Our Liability

We together with our officers, directors, employees, representatives, shareholders, affiliates, and providers in the light of the extent permitted by law hereby expressly exclude any responsibility and liability for:

1. Any loss or damages to, or viruses that may infect your computer equipment or other property as the result of your access to Our Website, your downloading of any content from Our Website, or your use of Trips
2. Any injury, death, loss, claim, an act of god, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental, or consequential damages of any kind (including without limitation lost profits or lost savings).

whether based on contract, strict liability or otherwise, that emerges out of or is in any way connected with.

1. Any use of Our Website, Trips, or our content.
2. Any failure or delay, including without limitation the use of or inability to use any component of this Website, for reservations or booking.
3. The performance or non-performance by us or any Travel Provider, even if we have been advised of the possibility of damages to such parties or any other party.

Some states or countries do not allow this limitation of liability, so the limitations above may not apply or apply only partially to you.

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Reimbursement Practices

You agree to defend and indemnify the Hello Raahi Companies, the Hello Raahi’s Affiliates, and/or their respective suppliers and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1. Your breach of this Agreement or the documents referenced herein;
2. Your violation of any law or the rights of a third party; or
3. Your use of this Website.

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Links To Third-Party Sites

This Website may contain hyperlinks to third-party websites operated by other than Hello Raahi. Such hyperlinks are provided for your reference and updates only. We do not control such websites and are not responsible for their contents or their privacy or other practices. Above all, it is your sole responsibility to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, hacking, trojan horses, defects, and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

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Claims Of Copyright Infringement And Trademark Notices

All contents of this Website are the copyright of Helloraahi.com India Private Limited unless specified otherwise or in the list of exclusions below. We reserve all rights to our content and are not responsible for content on websites operated by parties other than us. Hello Raahi, Helloraahi.com, Experience Travel, Click Your Trip, Travel Expert, Travel Smart, and the logo are either registered trademarks or trademarks of Helloraahi.com India Private Limited in India and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. If you are aware of an infringement of our brand, please let us know by emailing us at [email protected].

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General Terms Of Service

This Website is operated by Helloraahi.com India Private Limited, a company incorporated in New Delhi, India, and this Agreement is governed by the laws of India. Therefore, you hereby consent to the exclusive jurisdiction and venue of courts in New Delhi, India, in all disputes encountered out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all practices of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the Hello Raahi Companies as a result of this Agreement or use of this Website. Our role in this Agreement is subject to existing laws and legal processes, and nothing that is contained in this Agreement limits our right to comply with law enforcement or other legal requests or requirements relating to your use of this Website or information provided to or gathered by us concerning such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action emerging from or relating to your access or use of this Website within two (2) years from the date on which such claim or action occurred or such claim or cause of action will be permanently waived.

If any part of this Agreement is determined to be invalid or unenforceable under applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and Agreement shall continue in effect.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Hello Raahi with respect to this Website and it lays off all prior or recent communications and proposals, whether electronic, oral or written, between the customer and Hello Raahi with respect to this Website. A printable version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records generated and maintained in printed form should be original.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.

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Changes To This Agreement

We reserve the right, at our sole discretion, to change this Agreement at any time and any changes will be effective on the day they are posted. We encourage you to frequently review this Agreement for any changes or updates. We will notify you about any material changes to this Agreement beforehand.